About Us / Policies
The Cozy Stove & Fireplace Shop was estabished in 1993 in the small hamlet of Warrensburg, New York located in the Adirondack Park. We have over a 100 stoves on display in our 4000 sq ft log building showroom, with beautiful built in adirondack style displays. We also carry a full line of accessories and chimney components. We pride ourselves on customer service. We have found over the years more customers are searching for parts, so we once again have expanded into the 21st century serving our customers online.
Our Shipping Policy: For all orders in the continental United States, we charge $9.99 shipping & handling.
All orders shipped to Alaska, Hawaii and Canada are subject to an additional $50 in shipping charges.
We Do Not Ship Outside of North America
Our Guarantee: We know we are not perfect but our goal is to offer the best customer service possible.
Return Policy: Shipping charges will not be refunded, and all returns must be freight prepaid. All returned items MUST be in new condition. Store Credit only for returned items. No credit after 30 days. No credit on electronic or gas componets (example: gas valve, thermocouple, etc.) Please contact us for an RGA # on ANY returns. There will not be a credit issued on items returned without an RGA #. The return address is The Cozy Cabin Stove and Fireplace Shop 217 State Route 28 Warrensburg, NY 12885.
Privacy Policy: Any information collected from this site by Vermont Castings Parts Store will not be distributed, sold or given out for any reason. We do not make your information available to ANY third party retailers or marketers.
Legal Rights: We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of possible breeches of law, to protect the integrity of the site, to fulfill your requests or to cooperate in any legal investigations.
|